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This group of professionals needs to and can facilitate so much more than the delivery of parts to a valuable customer. They represent the dealership, away from the dealership and can learn and share so much more with your dealership associates about your top-tier customers.
In similar fashion to the mobile technician, parts delivery associates can achieve much more than their current job descriptions require. On average a parts delivery associate will deliver parts to approximately 35-60 customers per day. These customer interactions typically involve delivering the part, gaining acknowledgement that it is right part, requesting a customer signature of receipt and occasional small talk.
My Profit People, a comprehensive dealership training process, offers 12 modules of training focusing on the advancement of every one of your associates.
12 Additional modules will be added in 2026.
6 Additional modules will be added in 2027.