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He who turns the wrench controls the sale of parts. Is your back counter associates aware that they must be the final option in ensuring customer satisfaction before and during a repair event.
Back counter parts associates will learn to value their importance and responsibility as it relates to the ultimate solution within the repair process. A proper diagnosis begins the process. There is an expression in the trucking industry that "he who turns the wrench, owns the part." The service writer and technician as well as the customer are intricately dependent on the back counter parts associate's initiative, support and knowledge.
Upon completion of this module, back counter associates will learn the importance of good communication, responsiveness and the importance of their roles, regardless if the customer is performing the repair or bringing the truck to the dealership for repair.
My Profit People, a comprehensive dealership training process, offers 12 modules of training focusing on the advancement of every one of your associates.
12 Additional modules will be added in 2026.
6 Additional modules will be added in 2027.