Internal Service Technicians

Of all your dealership associates, seasoned, experienced technicians are typically the most trusted individuals at a dealership. The more experience, the higher level of trust. Regardless of your OEM-specific recommendations and initial assessment methodologies, it is important that your customers be advised of pending issues and unexpected downtime in addition to their requested repair.

A visual inspection, over and above your initial assessment has been and will continue to be appreciated by your customers. The Visual Inspection Process requires the attention and participation of service technicians, back counter parts associates and the service advisor. This process is not selling, it is providing a complete solution and the difference between these activities is enormous and often confused.