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Your front counter parts associates can affect customer satisfaction more than any associate at your dealership. From a warm greeting to providing a complete solution, front counter associates typically create the first and lasting impression.
Upon completion of this module, front counter parts associates will learn to identify their customers, interview customers regarding their parts needs, offer suggestions in addition to the requested parts, quote the most appropriate pricing based on customer status, and ask for the customer commitment.
My Profit People, a comprehensive dealership training process, offers 12 modules of training focusing on the advancement of every one of your associates.
12 Additional modules will be added in 2026.
6 Additional modules will be added in 2027.