BACK COUNTER PARTS ASSOCIATES
Segment 4 – MODULE 4 – Repetition in End-User Service Habits

Welcome to My Profit People, your Back Counter Parts Associates training module. My Profit People is delighted to be supporting your efforts through this training initiative. You will be tested at the end of this segment. There are four Back Counter Parts Associates segments.

You are encouraged to take this test while the content is still fresh in your mind. And, you can return to any of the segments, any time you would like. Your test will be graded immediately upon the submission of your answers. A minimum test score of 70% is required for you to progress to the next segment. You may take the test as often as you would like.

Key concepts covered include:

• The Weight of the World
• Thinking Four Steps Ahead
• Enhancing Vendor Relationships
• Repetition in End-User Service Habits

These four areas have been designed to expedite your journey to your advanced position. You are encouraged to review each segment as often as possible. After all, you will be sharpening your skills and providing improved customer care for years to come. Good luck and welcome to My Profit People.