FRONT COUNTER PARTS:
Segment 3 – Asking All the Right Questions The 5Ws and H

Welcome to My Profit People, your Front Counter Parts training module. My Profit People is delighted to be supporting your efforts through this training initiative. You will be tested at the end of this segment. There are four Technician Advancement segments.

You are encouraged to take this test while the content is still fresh in your mind. And, you can return to any of the segments, any time you would like. Your test will be graded immediately upon the submission of your answers. A minimum test score of 70% is required for you to progress to the next segment. You may take the test as often as you would like.

Key concepts covered include:

• Establishing Relations
• Using FAB to Strengthen the Relationship
• Asking all the Right Questions – Implementing the 5Ws and H
• Overcoming Resistance

These four areas have been designed to expedite your journey to your advanced position. You are encouraged to review each segment as often as possible. After all, you will be sharpening your skills and providing improved customer care for years to come. Good luck and welcome to My Profit People.